We ship products in 4-6 weeks not including weekends or holidays. Shipping times may take longer if supplies need to be ordered as every order is made to order, but expect your order to ship within the specified timeframe

Lost mail is not the responsibility of Luxurth. Once we ship orders it is the responsibility of the courier.

If your order is marked delivered in the United States:

It is recommended by the couriers to wait an additional 5 business days for delivery. It is very common for packages to be delivered a few days after initially being marked as delivered.

If your order is marked delivered outside of the United States:

Couriers recommend waiting an additional 2 business days for delivery. If you still haven't received your package by the third business day, please proceed in opening a claim through your local courier.

If you have waited these extra days, or would like further assistance looking into your package's delivery, please contact us via email for assistance.

Emails are sent out following order fulfillment (when a label is purchased) these times vary, but if you’re concerned about your order and would like to request tracking information, please contact support for further assistance.